Returns & Exchanges
At VOCLA, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Please ensure all tags remain attached and hygiene seals are intact to qualify for a full refund or exchange.
Initiate Your Return
Log into your VOCLA account or visit our returns portal to select the items you wish to send back and receive a unique Return Authorization number.
Prepare the Package
Securely pack the items in their original designer packaging, ensuring all labels are attached and the garment has not been worn or washed.
Ship to VOCLA
Affix the provided return shipping label to your parcel and drop it off at your nearest authorized carrier location, keeping your tracking receipt for reference.
Refund Processing
Once our warehouse team inspects your return to confirm it meets our hygiene standards, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing